bee88 Privacy Policy
Your personal information is completely safe with us. bee88 follows SSL encryption and strict data security policies.
This Privacy Policy ("Policy") is published on behalf of the bee88 platform ("we", "us"). It explains what information we collect when you use our website, how we use it, and what your rights are. By reading this Policy, you will be fully informed about how we process your information.
Details of Information Collected
We collect various types of information for the purpose of account registration and service delivery at bee88. The types of information are described in detail below.
1.1 Information You Provide Directly
When you register on our platform or use our services, you provide the following information:
- Full name and date of birth (for age verification — users under 21 are not permitted to open an account).
- A valid email address.
- Mobile number.
- Payment-related information — such as bKash, Nagad, Rocket or Upay account numbers (full numbers are not stored on our servers).
- National ID card or passport details for identity verification.
1.2 Automatically Collected Information
Our system automatically collects the following information for technical reasons:
- IP address and device identifier information.
- Browser type, operating system and device model.
- Browsing activity on the site, pages visited and time spent.
- Information collected through cookies and similar tracking technologies.
- Transaction history and gaming activity data.
1.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may collect verification information about you from trusted third-party service providers. This information is used solely for security and compliance purposes.
Purpose of Data Use
bee88 uses your information for the following specific purposes:
2.1 Account Management and Service Delivery
- Creating, verifying and maintaining accounts.
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay).
- Providing gaming services and bonus offers.
- Customer support — via 24/7 live chat and email.
2.2 Security and Fraud Prevention
- Preventing unauthorised access to accounts.
- Complying with anti-money laundering (AML) policies.
- Identifying and investigating suspicious transactions.
- Age verification and enforcement of responsible gaming policies.
2.3 Communication and Marketing
- Sending important service-related notifications.
- Sending promotional offers and bonus information with your consent.
- Informing you about changes or updates to our services.
2.4 Service Improvement
- Analysing and improving the user experience.
- Resolving technical issues on the platform.
- Developing new services and features.
Data Storage and Security
3.1 Encryption and Security Methods
bee88 uses industry-standard security technology to protect your personal information. All our data transfers are secured by SSL/TLS encryption, which prevents third parties from reading the information. Sensitive payment-related information is not fully stored on our servers.
3.2 Data Retention Period
We retain your information for as long as your account is active and thereafter for as long as necessary to meet legal requirements. Financial transaction records are retained for a specified period in accordance with regulatory guidance.
- Account information: at least five years after the account is closed.
- Transaction history: as required by applicable law.
- Customer support communications: three years after resolution.
- Marketing preferences: until you withdraw your consent.
3.3 Internal Access Controls
Access to your information is restricted to authorised staff who need it to carry out their specific responsibilities. All staff are bound by strict confidentiality agreements.
Data Sharing and Disclosure
bee88 never sells or rents your personal information to third parties. However, information may be shared in certain specific circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification and technology services. These partners may only use the information for specified purposes in accordance with our instructions, and they are bound by strict confidentiality agreements.
4.2 Legal Obligations
We may disclose information in the following circumstances:
- In compliance with a court or government authority order.
- In response to a lawful request from law enforcement agencies.
- To assist in the investigation of fraud or criminal activity.
- When necessary to protect our rights and assets or those of third parties.
4.3 Business Transfers
If there is any change in the ownership or management of bee88, your information may be transferred to the new owner. However, the terms of this Policy will remain in effect and you will be notified in a timely manner.
Cookies and Tracking Technologies
5.1 Use of Cookies
Our platform uses various types of cookies that improve your user experience and ensure the proper functioning of the site. Cookies are small data files stored on your device.
5.2 Types of Cookies
- Essential cookies: Required for core site functionality, login sessions and security. The platform will not work properly without these.
- Functional cookies: Remember your preferences, language settings and customisations.
- Analytics cookies: Collect anonymous information about user behaviour to help us improve our services.
- Marketing cookies: Help show you relevant offers based on your preferences.
5.3 Cookie Controls
You can turn off non-essential cookies by changing your browser settings. However, disabling essential cookies may disrupt some important functionality of the site.
Your Rights and Controls
bee88 respects your rights over your personal information. You have the following rights:
6.1 Right of Access
You have the right to know what information we hold about you. You can obtain a copy of your information by submitting a written request.
6.2 Right to Rectification
If any of your information is incorrect, you can contact us to have it corrected. We will make the correction as quickly as possible.
6.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this right may be limited with respect to information held for legal obligations or legitimate business purposes.
6.4 Unsubscribing from Marketing Communications
You can unsubscribe from promotional emails and notifications at any time. However, it is not possible to stop important service-related communications.
6.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will respond as quickly as possible after verifying your identity.
Protection of Children and Minors
bee88 is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
If a minor attempts to register on our platform, or if we become aware that a minor's information has been collected, that account will be closed immediately and the relevant information will be deleted. If a parent or guardian believes their child's information has been collected, please contact us immediately.
Changes to the Policy
bee88 may update this Privacy Policy from time to time due to changes in applicable law, business operations or service improvements. For any significant changes, we will:
- Post a prominent notice on the website.
- Send a notification of the changes to your registered email.
- Update the "Last Updated" date at the top of the Policy.
If you continue to use the platform after any changes, you will be considered to have given your consent to the new policy. It is therefore in your interest to review this Policy regularly.
Third-Party Links
Our platform does not currently contain any external third-party links. However, if any such links are added in the future, the privacy policy of that third party will apply, and bee88 will not be responsible for it. We therefore recommend reading the privacy policy of any external site before visiting it.
International Data Transfers
Our servers and infrastructure may be located in various parts of the world. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that your information will receive the same standard of protection described in this Policy and that applicable law will be complied with.
Each of the third-party services we use is capable of meeting Bangladesh's data protection standards. Necessary contractual safeguards are ensured for international transfers.
Contact and Complaints
If you have any questions, concerns or complaints about this Privacy Policy, please contact us. Our privacy team will respond to your request as quickly as possible.
Email: [email protected]
Live Chat: Available 24/7 — support in Bengali
We generally respond to your requests on business days. For urgent privacy matters, please use live chat.
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